Attendance & Activity Tracking for BPO & Customer Support Teams
Support and BPO teams depend on reliable attendance, clean break records and visibility into how the working day is spent. TIMO360 tracks punch in/out, breaks, active and idle time and application use from presence signals alone, with no screenshots, no keystroke logging and no webcam.
- No screenshots or keystroke logging
- Windows, macOS & Linux
- Per-employee pricing
Why Visibility Is Hard in BPO & Customer Support
The usual monitoring options fit these teams badly. Here is what gets in the way.
Attendance is hard to verify
With teams across locations or working from home, start and end times are only as good as the records behind them.
Breaks and idle time get mixed up
Without a clear break record, a long pause looks the same as an employee being away from their desk.
Many teams, many managers
Large operations need each team lead to see their own people without exposing everyone's data to everyone.
Monitoring that feels like surveillance
Screen capture and keystroke logging damage morale and trust quickly.
Built on Presence Signals, Not Surveillance
Punch in/out and breaks
Employees punch in and out and take breaks from the agent, and every day is split into working, idle and break time. Meetings can be marked too and count as active time.
Attendance trackingActive and idle presence
Keyboard and mouse presence shows when someone is working at their machine, with a configurable idle threshold.
Activity level trackingApplication usage
The active application, such as your CRM, ticketing tool or softphone, is recorded, and each employee's report lists their top applications.
Activity level trackingAlerts and reports for team leads
Admins get in-app alerts when an employee has been offline or idle for a long time, and managers can export daily, weekly and monthly reports for their teams.
Alerts and notificationsWhat BPO & Customer Support Teams Run Into, and What Changes
Challenge
Verifying when the workday really started
With TIMO360
Employees punch in and out from the agent, and reports show the daily working, idle and break breakdown.
Challenge
Forgotten punch-outs
With TIMO360
Sessions left open are closed automatically overnight and administrators are notified.
Challenge
Separating breaks from idle time
With TIMO360
A break pauses tracking, so it is never mistaken for idle time.
Challenge
Giving each team lead their own view
With TIMO360
Departments have assigned managers. Managers see only their department, and employees see only their own data.
Exactly What Is Collected, and What Never Is
Collected
- The active application name and process ID
- Window title text, as text only and never page content
- A yes/no keyboard and mouse activity signal
- Punch in/out, break and meeting times recorded in the agent
- Device details such as OS version and agent heartbeats
Never collected
- Screenshots or screen recording
- Keystroke logging — never what you type
- Webcam or microphone capture
- Passwords, clipboard or form contents
- Full page URLs or query strings
- Message or document contents
Your organization remains responsible for telling employees how they are tracked and for complying with local law. Read the full privacy policy.
Questions From BPO & Customer Support Teams
More in the full FAQ.
Does TIMO360 record calls or measure call quality?
No. It does not record or analyse calls, audio or screens. It reports attendance, breaks, active and idle time and which applications are in use.
Can we track shifts and breaks?
Attendance and breaks, yes: employees punch in and out and take breaks from the desktop agent, and reports break each day into working, idle and break time. Employees can also mark meetings, which count as active time. TIMO360 has no shift schedules, late or early detection or overtime, and each employee has one punch in and out per calendar day in your organization's timezone. A session still open at local midnight is closed automatically, so overnight shifts that cross midnight are not a good fit.
Does it connect to our CRM or ticketing system?
No. TIMO360 does not connect to or read the content of those tools. It records the active application name and window title text, so you can see when they are in use.
How is it priced for a large team?
Per employee license. The pricing page shows the live price and each plan's minimum and maximum number of licenses, and you can message us if you need more than a plan allows.
Ready for Attendance & Presence Tracking That Respects Your Team?
Set up your organization, install the agent, and start seeing attendance and presence data in minutes — without a single keystroke or screenshot recorded.